Returns & Exchanges

Ruslan Baginskiy offers a 14-day return window from the date of delivery for all unworn items in their original packaging with security tags intact. We strive to ensure your designer headwear meets the highest standards of quality and craftsmanship.

1

Initiate Request

Contact our customer support team or visit the online returns portal with your order number and email address to request a Return Authorization.

2

Prepare Package

Securely pack the item in its original Ruslan Baginskiy box and dust bag, ensuring all protective materials are included to prevent damage during transit.

3

Ship Item

Affix the provided prepaid shipping label to your package and drop it off at the designated courier location, or arrange for a collection if applicable.

4

Quality Inspection

Once received, our atelier will inspect the item for quality assurance; upon approval, your refund will be processed to the original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing